Have you wondered why your parcel from us was sent with a red “DO NOT SAFE DROP” sticker attached? This has been our policy and procedure for some time now and it is done with your complete satisfaction in mind. If no one is able to receive your parcel, it will be left in a so called safe place; here it is often open to the elements...left under a baking sun...chilling in the cold...soaking up the rain...getting peed on by a passing animal...chewed by the family dog...or worst of all, stolen by a passing opportunist. None of these can be a good experience, hence the “DO NOT SAFE DROP” sticker. Even with this sticker we have heard of parcels being left at times, in which case you should complain to Aust. Post.
This does have a small downside, if someone is not there to receive your parcel a notice is left, usually in the letterbox, advising you need to collect it at the nearest post office. (Or you can elect to have an agent do this for you). We sincerely believe this is the best practice to ensure you get your parcel in its best condition. You wouldn’t want any of the above to be inflicted on your goods.
Unfortunately this does create a problem for a few of you who find it difficult, or too inconvenient to get to the post office. So, if you ask us not to, we will not use this sticker, however we strongly advise against this. Just let us know in the instructions box before you leave the check-out.
When we package your order we take the utmost care to ensure it will get to you safely, securely and promptly. Your parcel is packed with an appropriate filler to create a solid mass for transport and wrapt to ensure security and to minimize movement and breakage.
We use Australia Post exclusively for all parcels up to one cubic metre in mass and up 20 kilos in weight. Others are sent by selected carriers. We are linked to the Australia Post calculator and use this to automatically determine the cost of your delivery. As soon as you enter your post code this cost is revealed to you.
You can use this feature to determine your best cost break, for example, say you were ordering one bottle of Spiritual Sky oil; you would notice that by reselecting up to twelve bottles your delivery cost stays the same, so if you regularly use this item it may be more economical to buy a number of bottles rather than just the one. Thirteen bottles, however in this example would take you to the next freight break or cost.
We take a great deal of care in preparing your parcel for delivery and do our best to ensure it gets to you safely and promptly, however once we hand your parcel over to Australia Post the responsibility for this transfers to them and we can no longer be held accountable. In the event of a failed delivery, either because of breakage or loss, you firstly need to take this up with them. Normally you will be required to fill in one of their forms, a PM26, to have this investigated and hopefully rectified.
If as a result of Australia Post's investigation, they prove that the failure was due to negligence on our part, we will gladly replace your order.